Coronet Peak, ski Queenstown

Terms & Conditions

General

COVID-19

We understand that COVID-19 creates uncertainly for guests around their ability to travel to our resorts. Please see our general cancellation and refund policy for terms and conditions relating to COVID-19 travel restrictions.

Acknowledging that there is currently a respiratory illness outbreak caused by a novel coronavirus (“COVID-19”) that is impacting various regions globally. We ask that you refrain from visiting our Mountains if you suspect you might have COVID-19 or are still awaiting test results.

For International Guests:

We’re looking forward to welcoming our overseas guests back to our New Zealand mountains, but understand that there may be some uncertainty around booking international travel, during the 2021 winter season.

For peace of mind, if guests who normally reside outside of New Zealand and are unable to travel to New Zealand, due to border closure mandated with either the respective countries or the New Zealand government, then affected guests are eligible for a full credit or refund on their purchased products. In the case of Season Pass products, you are required to purchase Pass Protection to be eligible for a refund or credit in this situation.

Please be aware that certain criteria apply, refund received after the close of the 2021 winter season will not be considered and the purchased products forfeit.

General Terms and Conditions

  1. The operating season of the NZSki Limited (NZSki) ski areas is subject to snow, weather and mountain conditions and the season may be longer or shorter than publicised. NZSki makes no commitment as to the length of the season, number of lifts operating at any time or to the operation of an area on any day.
  2. A pass is defined as an RFID card (otherwise known as MyPass card) and all associated products. All product purchasers and users agree to the rules, regulations, and directions expressed or implied of NZSki Ltd. A breach of these Terms and Conditions may result in a withdrawal of any passes or products or any benefits thereof.
  3. Passes and products purchased are valid only for the winter or summer season in which they were purchased and will expire at the end of each season. Unused products will expire and not be valid for the following season.
  4. Passes and products are not transferable. A pass may only be used by the person whose name it bears and photograph it matches in NZSki's records. Transferring or re-selling your pass or product is an offence and may result in penalties including loss of access to ski area facilities and possible prosecution.
    • Both the identified pass holder and the person who attempts to use that pass to unlawfully gain access to the lifts will face possible prosecution and be subject to a trespass order which will prevent access to Coronet Peak and Remarkables in Queenstown, Mt Hutt in Canterbury, and all Southern lakes ski areas that are members of the Ski Area Association New Zealand for a period of two years.
  5. You must carry your pass with you at all times when skiing or snowboarding.
    • NZSki Ltd does not accept responsibility for lost or damaged RFID cards. The RFID card remains the property of NZSki Ltd.
    • If you lose or misplace your RFID card or it is stolen, please report this immediately to the Snow Centre, Guest Services or phone 0800 697 547 so we can suspend/cancel it and re-issue a replacement. A card replacement fee may apply.
    • NZSki reserves the right to decline to reissue the pass or to issue you with passes in the future if a third party is found using your pass without its loss recorded in our system.
  6. Your pass cannot be used for commercial purposes without the prior approval of NZSki Ltd.
  7. All pass holders must abide by the ski area user responsibility code.
    • Misconduct will result in cancellation or suspension of the pass with no refund and possible removal from the Mountain. Misconduct includes, but is not limited to, reckless or dangerous behaviour while participating in on-mountain actives, excessive speed within a slow or learning zone, disregard for closed areas, unsociable or abusive behaviour, being under the influence of alcohol or drugs, supply of incorrect information or any other breach of the conditions of service.
    • Pass holder assumes all risk of personal injury, property loss and damage and understand participation in alpine activities and use of the alpine area comes at their own risk. While all practical steps have been taken to mitigate, identify, and remove, Pass holders accept that unmarked hazards exist and interaction with people outside the control of NZSki Ltd will result.
  8. Photo identification will be required on collection of your pass/card or when updating your photograph. If you are purchasing for the first time with us online, you can also upload a photo through our webstore.
    • Please note that if the photo uploaded does not meet our criteria you may be asked to update this in person at one of our Guest Services locations. Passes with photos that do not meet our criteria may be temporarily suspended.
  9. All pass holders must abide by all signs and instructions when driving on ski area access roads.
  10. Failure to abide by signs and instructions or reckless and dangerous driving will result in cancellation or suspension of the pass with no refund.
  11. NZSki reserves the right to amend these terms and conditions. 

Cancellations, Refunds and Mountain Closures

All passes and products are considered non-refundable and non-transferable unless specified elsewhere in our terms and conditions.

Unless explicitly stated in the product-specific, Covid-19 terms and conditions or covered by a current promotion as outlined under the “Promotions” section of this page, Season Pass products will not be refundable under any circumstances unless Pass Protection has been purchased.

For other products, applications for rollovers, credits, or refunds will be considered for injury or medical reasons, or where travel restrictions imposed by a regulatory body precludes usage of your products across the entire season. Where usage is impacted over only part of the season, any rollover, credit, or refund application will be only at NZSki’s discretion.

Applications for refunds can be made through our Guest Services team who are contactable at info@nzski.com. Claims must be supported by evidence including but not limited to a doctor's certificate, evidence of travel restrictions or cancellations, or evidence of loss of income. NZSki reserves the right to obtain independent advice to validate any claim. All refunds will be made in New Zealand Dollars. If you paid by a credit card denominated in a foreign currency, the amount that you are refunded in your foreign currency may differ from what you were charged at the time of booking due to changes in the foreign exchange rates, non-refundable or additional bank or credit card charges, or other factors. NZSki will accept no liability for any loss that may be suffered due to these factors in relation to the amount refunded.

NZSki reserves the right to obtain independent advice to validate any claim.

Downgrades

Downgrades to lower-value products will not be offered after the time of purchase. This applies to all products.

Mountain Closures:

Consideration may be made on a case-by-case basis for credits or refunds where guests are unable to use products due to mountain closure and where those guests can show that they will not have the flexibility to use their products at another time during the season.

All credits or refunds are final as of the close of the season for which the product was purchased, any enquiries after this time will not be honoured.

Age Group & Eligibility Definitions

Age is as of 1st June in the season for which you have purchased.

7yrs and under ski or ride for free at Coronet Peak, The Remarkables and Mt Hutt.

Child: 8 – 17yrs inclusive

Adult: 18 - 64 years

Senior: 65–74yrs of age. Photo ID will be required.

Super Senior: 75yrs of age or older, photo ID will be required.

All lift users require a RFID card or MyPass card. Photographic ID may be required to collect.

Student Passes

Student is 18+yrs enrolled full time (minimum 32 weeks in a calendar year) with a New Zealand or Australian secondary or tertiary institution.

Evidence of full-time enrolment in the form of a valid, photographic student ID from a New Zealand or Australian tertiary institution is required. BCITO, ISIC and other international student cards are not accepted. Evidence must be sighted at Guest Services before your student season pass is activated for winter.

Accepted Payment Methods

Our preferred method of payment is via electronic means for contactless payments. Our mountains are now cashless and NZSki reserves the right to refuse cash as a means of payment when purchasing products or services from any NZSki location.

Terrain Use

A valid lift pass is required to use any of the lift facilities at Mt Hutt, Coronet Peak and The Remarkables ski areas. Using or attempting to use any of the lift facilities without a valid lift pass will result in some/all the following penalties:

  • A requirement to purchase a valid lift pass or passes to cover the fraudulent use.
  • Issuance of a trespass notice preventing any future visit to the ski area; and/or a report to the police with the option of prosecution to the full extent of the law.

PLEASE NOTE: ENTRY TO ALL NZSKI SKI AREAS CONSTITUTES ACCEPTANCE OF AND AGREEMENT TO ALL OF NZSKI TERMS AND CONDITIONS.

UAV and Drone Policy

Due to Department of Conservation (DOC) regulations, the recreational use of UAVs or Drones is prohibited at Coronet Peak and The Remarkables. 

For information on commercial filming or photography, including drone use, visit our trade and media page. Link below.

Disclosure

The customer consents to NZSki making disclosures required by the Credit Contracts and Consumer Finance Act 2003 in an electronic form, by means of email.

These terms and conditions do not waive any rights or remedies you may have under the Consumers Guarantees Act 1993.

MyPass Money

MyPass money is the stored credit facility offered on the MyPass card at NZSki ski areas in New Zealand.

The purchaser and/or users of MyPass money agree to the following terms and conditions:

  1. NZSki Ltd will not be held liable for misuse, loss, or fraudulent use of MyPass money where the MyPass money account holder has disclosed their PIN either intentionally or otherwise.
  2. MyPass money will be available online with the correct registration of your MyPass and via logging in with your user defined password. MyPass money can also be used at Guest Services, food and beverage and retail locations after you have set up a PIN with our Guest Services team.
  3. A MyPass money account must be authorised by a parent or guardian for account holders less than 16 years.
  4. A parent or guardian must be present for children under 16 years to load a PIN and enable a child's account.
  5. A PIN can only be reset by the MyPass account holder at Guest Services or over the phone provided their identity matches the information stored against the account holder's profile.
  6. MyPass money purchased directly will be fully refundable before expiration. MyPass money offered as a credit, refund or prize will be non-refundable.
  7. MyPass money can be used for transactions at NZSki outlets on the basis that 1 MyPass money dollar is equivalent to 1 NZ dollar.
  8. MyPass money can be used for part payment of a purchase.
  9. MyPass money can only be redeemed by presentation of the appropriate MyPass card or online via a registered MyPass account.
  10. MyPass money can only be redeemed on mountain by account holder verification using a PIN.
  11. MyPass money can be redeemed by the named MyPass holder for the purchase of products for other MyPass holders.
  12. Refundable MyPass money credit balances up to $500 can be refunded to the account holder at any NZSki Guest Services location. Credit balances greater than $500 can be refunded on application.
  13. MyPass money credit balances for account holders under 16 years will only be refunded to the parent or guardian that authorised and enabled the account.
  14. MyPass money credit balance refunds will be in the form of the most recent deposit.
  15. Any MyPass money credit remaining after a period of 24 months since the last activity will expire and the balance retained by NZSki Ltd. Non-refundable MyPass credit may be offered with extended validity in some cases.

Events

In addition to our general Terms and Conditions there may be some events where additional conditions apply. These are outlined below.

 

Condition of entry:

It is a condition of entry to the Event that a search of you and/or your possessions be conducted at the time of entry to the Venue and at other times if requested by the Promoter or Event Staff. This may include, but is not limited to, bag checks, pat downs, metal detector tests and drug detection tests. If you do not consent to such searches, you may be denied entry to the Venue, or evicted from the Event.

 

Items not allowed:

  • Alcohol & Illicit drugs
  • Umbrellas
  • Glass bottles or cans
  • Sound amplifiers including loudhailers, vuvuzelas, and air horns
  • Recording devices for personal or commercial purposes
  • Flares, fireworks, laser pointers
  • Knives or other dangerous weapons
  • Full face coverings
  • Flag poles of more than one metre in length
  • Signs, banners, or clothing that are obscene, offensive, or abusive
  • Any other item that may cause injury or public nuisance or inconvenience to any other person

 

Items that are allowed:

  • Empty drinking vessels
  • Soft-sided chilly bags, picnic baskets
  • Prams, strollers, pushchairs

 

Changes in event:

NZSki (includes Coronet Peak, The Remarkables and Mt Hutt) or contracted event coordinators reserves the right to change, add, withdraw, or substitute artists in the Event line­-up, vary the advertised programme, the entry and exit times, the amenities, the facilities, the attractions, and the entertainment at its discretion without prior notification. You acknowledge that the NZSki contracted event coordinators do not make any representations or warranties in respect of the aforementioned factors, and you have not relied on any representations or warranties by the NZSki regarding the above in connection with your purchase of an Event Ticket.

In cases where the Event cannot take place due to situations outside of NZSki’s reasonable control, NZSki reserves the postpone the Event or cancel if no suitable reschedule dates exist. Normal refund policy will apply.

NZSki may deny admission to the Venue (including admission to a particular performance at the Venue) in accordance with the Event Terms or otherwise in its absolute discretion.

 

Photography of events:

By attending this event you are providing perpetual permission to be filmed, photographed or used in any marketing material by NZSki. 

Those attending live music events on mountain will not record or reproduce the performance of the artist in audio or visual format without the prior written consent of the Artist’s manager or tour manager.

Drones are not allowed unless all flight plan, unless otherwise authorized. See UAV and Drone policy for further details.

NZSki retains the right to confiscate footage.

 

 

People with disability and access to areas:

NZSki will endeavour to make the Venue accessible for those using wheelchairs, mobility scooters or with a disability; however, you acknowledge that the Venue has pre-existing natural terrain and pre-existing structures and facilities, and in some cases, it may be impossible, impractical, unsafe or contrary to building laws or regulations to make all areas of the Venue accessible for all patrons.

By purchasing an Event Ticket, you acknowledge and understand that some public areas of the Venue may not be accessible by all patrons. If you have any concerns about the accessibility of the Venue, please contact the NZSki prior to the Event for more information.

Photography/Videography on the mountain

Please note that NZSki regularly capture photos and videos of customers at Coronet Peak, Mt Hutt and The Remarkables, this content may be used in our marketing material.

If you would prefer that you are not filmed or photographed please advise our Guest Services or Admin team on the mountain and we will do our best to ensure your image isn’t captured, although this can’t be guaranteed.

Promotions

No Questions Asked Refund Policy

Only 3 Peak Season and Mt Hutt Season Pass products purchased during the Super Earlybird or Earlybird campaign periods of 15 October 2021 - 31 March 2022 come with a no questions asked refund policy.

This means you have until 12 am (midnight) on 1 June 2022 to decide if you would like to use your 3 Peak Season or Mt Hutt Season Pass for the 2022 ski season. If you do not wish to use your 3 Peak or Mt Hutt Season Pass you must request a refund by emailing your request to info@nzski.com before 12 am (midnight) on 1 June 2022.

Each customer that requests a refund and paid in full for their Season Pass at the time of purchase will be refunded the full Season Pass purchase price and any add on products purchased (including First Tracks, Full Season Pass Rental, and/or Pass Protection).

If you upgrade to a 3 Peak Pass or Mt Hutt Pass from another product then choose to apply for a refund, you are only eligible to be refunded the difference from the initial product to the 3 Peak Pass or Mt Hutt Pass upgrade. If you used non-refundable mypass money towards your 3 Peak or Mt Hutt Pass, you are eligible to be credited back that non-refundable mypass money.

Each customer that requests a refund and purchased their Season Pass by instalment will be refunded the amount of the Season Pass purchase price and any add on products purchased (including First Tracks, Full Season Pass Rental, and/or Pass Protection) minus a $50 non-refundable deposit.

From 2 June 2022 all Season Passes are non-refundable under any circumstances unless the Injury/Medical cover option (Pass Protection) has been purchased. The circumstances in which Pass Protection applies, and the amounts refundable, are set out elsewhere in NZSki’s Terms and Conditions. Please make sure you have read the Terms and Conditions in full.

Mt Hutt & Torpedo 7 Basecamp Promotion

This competition runs from 31/05/2021 to 12pm 4/06/2021
• Individuals will enter by liking and commenting against posts on Instagram and Facebook.
• Individuals can nominate as many people as they like. The person you nominate must be able to travel to/from the same airport as you to Christchurch.
• Individuals cannot nominate themselves
• Nominations open on Monday 31st May and close at 12pm on Friday 4th June.
• Those nominated don’t need to be able to ski or board, they can take a ride as a foot passenger
• Those nominated don’t need a ski pass for Mt Hutt, one will be provided
• Winners must be able to redeem the prize during the Basecamp period of Thursday 10th June – Saturday 12th June at Mt Hutt Ski Area. Full transportation and accommodation is provided.
• Winners agree to being photographed and filmed for Mt Hutt and Torpedo7’s marketing purposes and agree to these images and videos being shared with media.
• Winners will be selected by random selection of listed comments
• Our decision is final, and no discussions will be entered
• The date of redemption may change due to weather or delay of opening of the lift
• The prize is non-transferable for cash
• The prize is non-transferable and cannot be exchanged for cash or any other product
• Our usual pass terms and conditions apply
• Family of NZSki staff are not eligible to win
• NZSki has the right to update these terms and conditions at any time

The prize
- There are two major prizes to be won to attend Basecamp at Mt Hutt thanks to Torpedo7
- Winners will receive the following prize experience for themselves plus a friend. Friend must be travelling from the same airport.
- Winners will receive return flights to Christchurch from their hometown, departing Thursday 10th June AM and returning to their hometown on Saturday 12th June AM.
- Winners will be transported from Christchurch airport to Mt Hutt Ski Area where they will camp on the mountain overnight on Thursday 10th June before opening day on Friday 11th June
- Tents, sleeping bags and foam mats will be provided and patrol will be on mountain throughout the night. Indoor space will be made available for winners to sleep if they get cold sleeping outside however, we recommend winners bring plenty of warm clothing.
- Winners will be one of the first to ride the new 8-seater Nor’west Express lift at Mt Hutt on opening day as part of the First Lap. They’ll receive a commemorative Mt Hutt t-shirt and a brand-new ski jacket and pants from Torpedo7 to keep.
- Winners will get a day pass to ski on Friday 11th June and $50 MyPass credit to use towards lunch and beverages in our F&B outlets
- Accommodation will be provided in Methven on the night of Friday 11th June before the winners are transported back to Christchurch airport on the morning of Saturday 12th June.
- This prize can only be redeemed on the day that Nor’west Express opens. This date is subject to change due to weather and delays.
- NZSki will attempt to contact the winners on Tuesday 8th June at the very latest. If winners are not able to be reached by 5pm, another individual will be selected to win the prize.

Scan to Win

From 23 August 2021 to end of the winter season, any guest that taps their MyPass Card at any F&B (café, restaurant, bar) or Retail outlet at Coronet Peak, The Remarkables or Mt Hutt will get an entry into our Scan to Win competition. 

  • Guests can tap their MyPass Card once for each transaction at F&B or Retail on the mountain, there are no limits on the number of entries.
  • MyPass Card taps at Guest Service, Lifts or the Snow Centre do not count. 
  • The campaign will start on 23 August and run to the end of the season.
  • Guests must have a MyPass Card to enter.
  • Weekly Prizes will be drawn at random on a Friday and the guest will be notified by NZSki.
  • At the end of the season, NZSki will draw a winner for the Grand Prize at random.
  • Only NZSki Guests are eligible to participate.

Weekly Prize:

  • A 3 Peak Season Pass for 2022.

Grand Prize

  • 3 Peak Season Pass for 2022.
  • Dinner, Bed & Breakfast package at The Hermitage Hotel in Mt Cook with passes to the Sir Edmund Hillary Museum and 3D theatre, for 2 guests.
  • 50% off an Ultimate Hikes Guided Walk on the Routeburn Track for two in a Multishare room

Please note, bookings for The Hermitage and Ultimate Hikes are subject to availability. 

Flash Sale - June 2021

The following terms and conditions apply to the Multi-Day Lift Passes purchased as part of the 2021 June Flash Sale:

  • Lift Passes purchased as part of the 2021 June Flash Sale offer are valid for use during the 2021 winter season at the applicable ski areas.
  • Lift Passes do not need to be used on consecutive days, however all days purchased must be used within 14 days of the first day of use.
  • The Night Ski pass is for a single Night Ski and is only valid at Coronet Peak on operational Night Ski nights. 
  • Passes are valid for lift access only and are not the exchangeable Superpass product.
  • Lift Passes can only be used by the individual named at the time of purchase and are non-transferable and non-refundable.
  • The 2021 June Flash Sale ends at midday New Zealand time on the 4 June 2021 and purchase is only available online.
  • Not available in conjunction with any other offer or promotion.
  • Flexible refund options.
  • Standard NZSki terms of use apply. Refer to www.nzski.com/Terms-Conditions

Age Categories (inclusive):

  • Adult 18- 64 years
  • Child 8-17 years 
  • Senior 65- 74 years
  • Kids 7 & under ski free

Australian Customer Survey

  • By completing this survey and promotion, you agree to these terms and conditions.
  • The prize is a 3 Peak Season Pass for 2022.
  • All survey responses are confidential.
  • The emails we collect will only be used for NZ Ski promotional purposes and people can unsubscribe at any time.
  • Entries open on Tuesday 16th November and close at midday Tuesday 7th December 2021.
  • Any decisions made by NZSki in regard to any part of the survey and promotion are final and no correspondence will be entered into.
  • NZSki reserves the right to amend, change or cancel the promotion and/or the terms and conditions of the promotion at any time.
  • Only Australian residents are eligible to enter.
  • Entries must be made within the timeframe specified to be eligible.
  • The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives, in whole or in part.
  • The promotion is in no way sponsored, endorsed, administered by, or associated with any third-party website, such as Facebook, which is used to promote the competition.
  • The winner will be notified by NZSki via contact details submitted when entering the promotion or through third-party websites where the competition is promoted, such as Facebook. We will make three attempts to contact the winner within two weeks of the closing date. Where attempts to contact the winner fail, NZSki reserves the right to select another winner.
  • Standard NZSki terms of use apply. Refer to www.nzski.com/Terms-Conditions

Lift Passes

General Pass Holder Terms

Passes and products are not transferable. A pass may only be used by the person whose name it bears and photograph it matches in NZSki's records. Transferring or re-selling your pass or product is an offence and may result in penalties including loss of access to ski area facilities and possible prosecution.

Both the identified pass holder and the person who attempts to use that pass to unlawfully gain access to the lifts will face possible prosecution and be subject to a trespass order which will prevent access to Coronet Peak and Remarkables in Queenstown, Mt Hutt in Canterbury, and all Southern lakes ski areas that are members of the Ski Area Association New Zealand for a period of two years.

NZSki reserves the right to decline to reissue the pass or to issue you with passes in the future if a third party is found using your pass without its loss recorded in our system.

Your pass cannot be used for commercial purposes without the prior approval of NZSki Ltd.

You must carry your pass with you at all times when skiing or snowboarding.

Pass holder assumes all risk of personal injury, property loss and damage and understand participation in snow sports activities and use of the ski area comes at their own risk. While all practical steps have been taken to mitigate, identify, and remove, Pass holders accept that unmarked hazards exist and interaction with people outside the control of NZSki Ltd will result.

Season Passes

As a purchaser/user of any NZSki Ltd Season Pass – 3 Peak Pass and Mt Hutt Pass - we require your understanding and agreement to the outlined terms and conditions:

Any Season Pass purchased without Pass Protection is not eligible for a refund (unless purchased during the Earlybird campaigns and falls within the No Questions Asked refund term for 2022; see Promotions for more detail).

Season Passes are non-refundable and non-transferable, from the date of purchase, under any circumstances unless the Injury/Medical cover (Pass Protection) option has been purchased. Pass Protection costs $50 and is available as an add-on only at the original time of purchase.

Downgrades to lower value products will not be offered after the time of purchase. This applies to all products.

The 3 Peak Season Pass provides the holder with unlimited skiing and snowboarding at Coronet Peak, Mt Hutt and The Remarkables on all operational days during the season that the pass was purchased for. This includes standard operating hours of 9am - 4pm, plus Night Skiing at Coronet Peak on nights from 4pm - 9pm when available.

The Mt Hutt Season Pass provides holders with unlimited skiing and snowboarding at Mt Hutt on all operational days during the season that the pass was purchased for. This includes the standard operating hours of 9am - 4pm. In addition, holders are entitled to discounts on the standard day pass rate at Coronet Peak and The Remarkables.

The Mt Hutt Midweek Season Pass provides holders with unlimited skiing and snowboarding at Mt Hutt Monday - Friday only on all operational days during the season that the pass was purchased for. This includes the standard operating hours of 9am - 4pm. This is only available for Adults.

Upgrade to a Mt Hutt Season Pass:

At any time, guests can upgrade your Midweek Season Pass to a full Mt Hutt Season Pass. The cost of upgrading to a Mt Hutt Season Pass will depend on when you purchased your Midweek Pass.

Renewal Rate:

Guests that had a 2021 Season Pass (3 Peak Pass or Mt Hutt Pass) are eligible to renew to a 3 Peak Season Pass for 2022 at the 2021 Super Earlybird price. This renewal rate price freeze is only available from 15 October - 11 November 2021. Guests must log into their mypass account online and assign a 'party member' that had a 2021 Season Pass to the 2022 3 Peak Pass product to trigger the discount. 

Pass Protection

Pass protection is your injury/medical cover and provides for full or partial refund of the season pass where an injury, medical condition, or travel ban imposed by regulatory bodies, precludes season pass use throughout the entire season.

Pass protection can only be added to a Season Pass at the original time of purchase and is only available to purchase prior to the season starting.

Applications for refunds can be made through our Guest Services team who are contactable at info@nzski.com. Claims must be supported by evidence including but not limited to a doctor's certificate, evidence of travel restrictions or cancellations. NZSki reserves the right to obtain independent advice to validate any claim. All refunds will be made in New Zealand Dollars. If you paid by a credit card denominated in a foreign currency, the amount that you are refunded in your foreign currency may differ from what you were charged at the time of booking due to changes in the foreign exchange rates, non-refundable or additional bank or credit card charges, or other factors. NZSki will accept no liability for any loss that may be suffered due to these factors in relation to the amount refunded.

There will be no refunds after six weeks from the pass holder's first day of pass use.

Applications for 2021 Season Pass refunds must be submitted by the 31st Of August 2021. 

For 2022 There will be no refunds after the final operating day for the winter season for which that pass was purchased for, irrespective of pass use. Refunds extend to the value of the pass type purchased only and do not cover any ancillary or other associated costs. The Pass Protection add-on is regarded as an ancillary cost. Refunds will be made to the credit card used to purchase the pass and the pass will be cancelled.

The value of refunds will be calculated based on the use of the pass according to the table below.
0 days (pass not used) 100%
1 day – 87.5% refund
2 days - 75% refund
3 days – 62.5% refund
4 days - 50% refund
5 days – 37.5% refund
6 days - 25% refund
7 days – 12.5% refund
8+ days - No refund

First Tracks Add On

The operation of First Tracks is subject to the availability and operation of the lifts and to snow and weather conditions.

Access to trails will be subject to operational requirements, weather and snow conditions and any scheduled race/events. NZSki does not guarantee the operation of First Tracks on any particular day.

The Mt Hutt First Tracks Add-on

Provides access to the Summit Six Express lift on Saturdays and Sundays from 8am to 9am from late June / early July through to late in the season for which that pass was purchased for. The First Tracks pass is available as a season pass or day pass add-on.

Mt Hutt First Tracks add-on is available to purchase following the purchase of the Mt Hutt Pass or 3 Peak Pass.

The Mt Hutt First Tracks add-on is not valid for Coronet Peak First Tracks.

Coronet Peak First Tracks Add-on

Provides access to the Coronet Express lift from 8am - 9am from late June / early July through to mid/late September for the season it was purchased for.

The Coronet Peak First Tracks add-on is a 2 Peak First Tracks Product, providing access for First Tracks and both Coronet Peak and Mt Hutt when available. The First Tracks pass is available as a season pass or day pass add-on.

The Coronet Peak First Tracks or 2 Peak First Tracks add-on cannot be added to a Mt Hutt Season Pass.

Multiday Passes

Multiday lift passes (4, 5 and 6 day) provide full mountain lift access at the applicable ski areas. The multi-day lift passes are not Season Passes and have these specific terms and conditions. The purchaser/user of the multiday lift pass agree to the following terms and conditions:

  1. Multiday Lift Passes are only valid for use during the winter season for which they were purchased for.
  2. Multiday Lift Passes do not need to be used consecutively, however all days must be used within 14 days of the first day of use.
  3. Multiday Lift Passes are non-transferable and non-refundable. Only the individual named at the time of purchase can use the pass.
  4. Multiday Lift Passes are valid for lift access only.
  5. Each day pass is valid for use between the standard operating hours of 9am – 4pm, subject to conditions. Please check the snow report prior to arrival on the mountain.
  6. Multiday passes are exchangeable for a Twilight Pass at Coronet Peak an upgrade option may incur an additional fee.
  7. A discounted Night Ski lift pass product for Coronet Peak can be added on to your Multiday pass for the 2021 season.

Superpass

For 2021, all adult, child and senior full-day lift passes are Superpasses. This does not include Multi-day passes, Student passes, or packaged products.

Your Superpass gives you access to ski at Coronet Peak, The Remarkables or Mt Hutt ski areas. Or if you want to take a day out from skiing you can exchange a single day lift pass for credit towards an off-mountain activity, dining out or retail therapy during the ski season.

To redeem your Superpass, present your MyPass card at any participating business and your credit will automatically be deducted from the total amount to pay. See a list of participating businesses through the below link.

You can collect your MyPass card from any of our Guest Service outlets.

The Superpass is subject to our general terms and conditions.

Instalment Payments

Season Pass 2022 - Terms and Conditions

By selecting to make payment by the instalment option, the customer hereby agrees to:

NZSki Limited (NZSki) retaining the customer's credit card details and automatically charging the customer's credit card across instalments.

Instalment plans are not interchangeable.

The first instalment will be charged at the time of purchase View our full Disclosure Statement.

PAYMENTS REQUIRED:

You are required to make each payment of the amount specified and by the time specified. Payment plans are not interchangeable.

By selecting to make payment on the NZSki Ltd Instalment option, the customer hereby agrees to NZSki Limited automatically charging the customer's credit card as supplied, with the % amount of the product purchased as specified below on the payment dates sacrificed below.

 

Super Earlybird Instalment Plan if purchased before 12/11/2021:

  • Payment 1 $50 at time of purchase
  • Payment 2 on 25/01/2022 20% of purchase price less initial payment
  • Payment 3 on 22/02/2022 20% of purchase price less initial payment
  • Payment 4 on 22/03/2022 20% of purchase price less initial payment
  • Payment 5 on 26/04/2022 20% of purchase price less initial payment
  • Payment 6 on 24/05/2022 20% of purchase price less initial payment

 

Instalment Plan if purchased after 11/11/2021:

  • Payment 1 at the time of purchase is 17% of the purchase price plus any instalments that have fallen due at that time
  • Payment 2 on 25/01/2022 – 16.6% of purchase price
  • Payment 3 on 22/02/2022 – 16.6% of purchase price
  • Payment 4 on 22/03/2022 – 16.6% of purchase price
  • Payment 5 on 26/04/2022 – 16.6% of purchase price
  • Payment 6 on 24/05/2022 – 16.6% of purchase price

Default of payment

If any instalment payment is not made, e.g. due to the credit card payment being declined or reversed, NZSki reserves the right to charge a default administration fee of $35 per card transaction.

Customers can update their credit card details online, but should they wish to do so over the phone (0800 697 547 NZ / 1800 365 696 AU) it must be at least 5 business days before the next instalment date.

NZSki will not be responsible for failure by the customer to make payment on the due date for any reason.

Please do not send any credit card details via email.

Issue and Collection

Products purchased on instalments will not be issued or available for use or collection until full payment of all instalments has been received.

Snowsports

Private Lessons and Skiwiland

Bookings are fully refundable with no charge when we receive more than 24 hours’ notice for a cancellation.

Bookings can be rescheduled free-of-charge up to 24 hours before the lesson is due to take place. This is subject to availability and may not be possible in all circumstances.

There are no refunds for no shows, cancellations or rescheduling made within 24 hours of the original booking's start time.

Bookings missed due to illness or injury will be refunded on presentation of a medical certificate as per our general terms of sale.

Bookings missed in the event of a mountain closed day will be rescheduled where possible or refunded if another day cannot be rescheduled.

Group Lessons

All group lessons require a reservation for a date and time. Reservations can be added or modified by calling our reservations team on 0800 697 547, or by visiting our Guest Services team at any of our locations.

Please note that small lesson groups of less than 3 people will receive reduced lessons times of one hour per lesson.

Intro to Snow

Package includes:

4 days of Lift Passes (day 1 is beginner lift pass, days 2-4 are full access lift passes).

4 days of recreational ski or snowboard equipment hire (skis or snowboard, boots, and poles - helmet and clothing can be added on for additional cost).

4 days of full day group lessons (2 sessions per day).

Details:

Package is valid for use at Coronet Peak, The Remarkables and Mt Hutt ski areas.
The four days don’t have to be used consecutively, but on each of the four days, you must use the lift pass, lesson, and rental; these cannot be used individually.

All four days of lessons must be booked at time of purchase but can easily be rescheduled by our reservations team if required.

Rental equipment must be returned to us if you’re taking days off in between visits.
All four days must be used within the 2020 season and are non-transferrable and non-refundable.

Clothing and helmet hire are not included in the package but can be added on at an additional cost. We don’t hire gloves or goggles, but these items can be purchased at our retail store on mountain.

Intro to Snow Season Pass Upgrade

If you’re hooked at the end of the Intro to Snow program, we have an optional upgrade to a 3 Peak season pass from a 3 Peak Intro to Snow or a Mount Hutt season pass from a Mount Hutt Intro to Snow, giving you unlimited lift access to the respective mountains season passes for the winter season. The upgrade cost depends on when you purchase the Intro to Snow package and which package you purchased.

Upgrades can be done with our Guest Services team upon completion of the 4 full days of lessons. All sessions must be completed in order to upgrade. Guests that require additional day lift passes and rental equipment to complete all sessions in order to upgrade, as a result of not attending sessions as stated, will incur the additional cost of the required products.

Rentals

General Terms & Conditions

Terms & conditions of purchase and use of all snow sports rental at Coronet Peak, Mt Hutt and The Remarkables ski areas

The Hirer accepts full responsibility for the use of the equipment received and accepts full responsibility for the care and security of the equipment for the duration of the hire period and undertakes to return the equipment received before the hire period expires.

Equipment must be returned by 4.45pm on the day that the hire period expires, or hire extended by 4pm that day.

The Hirer shall be liable for the replacement at full retail value of any rental equipment received which is not returned to the NZSki Ltd Rental department by the end of the hire period.

The Hirer shall be charged in full to repair any damage to the equipment received other than that due to reasonable wear and tear as judged by NZSki Ltd unless Damage Cover has been purchased.

The Hirer accepts that there are inherent and other risks involved in the sport for which the equipment is being used and acknowledges that they are aware of the extent of dangers, risks and the potential for injury, accident, damage or loss resulting from a fault or defect in the equipment hired and that he/she freely assumes and accepts all risk of personal accident, injury, damage or loss which may result directly or indirectly from hire, fault or defect in the equipment and he/she hereby indemnifies NZSki Ltd, its servants and agents accordingly.

The Hirer accepts that the ski-boot binding system will always not release and under all circumstances as is not a guarantee of protection from injury.

The Hirer accepts that the snowboard boot-binding system will not release at all and is therefore no guarantee for their safety.

Full Season Rentals

Hire your ski and snowboarding equipment all season. Includes recreational boots, skis/snowboard and poles.

Full Season Rental does not include performance equipment and cannot be upgraded to performance gear for the standard upgrade price.

Equipment will need to be collected and returned on the mountain each day. Available for Coronet Peak, The Remarkables and Mt Hutt.

Guests must have a Mt Hutt Season Pass, Midweek Season Pass or Three Peak Season Pass to be eligible for purchasing Season Rentals.

Only available to purchase at time of season pass purchase.

Transport

Liability

These terms and conditions do not waive any rights or remedies you may have under the Consumers Guarantees Act 1993.

All equipment and personal effects are carried at the passenger's own risk and it is the passenger's responsibility to adequately insure for loss or damage for these items. Travel insurance is recommended.

NZSki reserves the right to amend, cancel, or postpone services due to weather, road conditions or at their own discretion.

NZSki cannot guarantee any specific departure frequency due to factors beyond our control such as; weather, road conditions, traffic delays and mechanical break downs.

Buses can only stop at predetermined bus stops.

NZSki cannot guarantee any pick ups or drop offs at any particular bus stop or hotel. Stops will only be made if safe conditions prevail.

NZSki cannot accept liability for losses or additional expenses due to delays of transport services, sickness, injury, mental distress or for any unforeseen circumstance.

Ticketing

All passengers must have a valid MyPass card with a valid transport product, online hotel booking voucher or ticket for travel.

Passengers travelling on the Express service boarding after the Snow Centre may purchase their tickets online or, by arrangement with the driver, at our Guest Services desk on the mountain.

Our passes are only valid for the person who it is issued to and are non-transferable.

Identification may be requested when presenting a MyPass card or voucher for travel.

NZSki reserves the right to retain any MyPass card that is presented by a person other than the person named on the MyPass card without refund.

Please report any lost or stolen MyPass card to NZSki as soon as possible.

A Hotel Direct transport ticket or online hotel booking voucher is only valid for the day that it has been booked for unless the ski area is forced to close on that day. In this situation the ticket or voucher may be rebooked again for a later date or a refund will be offered.

All transport passes and tickets are valid only for the 2021 winter season only. Unused or partially unused products cannot be refunded.

Refunds may be considered at NZSki’s discretion and only under extenuating circumstances and in accordance with the cancellation policies described above.

Children

Children under twelve years old must travel with adult supervision.

Children seven and under travel for free on our Snow Centre Express service and do not require a pass.

Children seven and under travel for free on our Hotel Express service, however they do require a reservation prior to travel.

‘Child’ pricing is available for persons 8-17 years of age.

Baby and toddler seats are not provided; however they may be fitted if they are lap & shoulder belt compatible. Parents are solely responsible for supplying and the correct fitting of these seats.

Appropriate Behaviour

Food is not permitted to be consumed on any buses. Only drinks that are in a sealed container are permitted.

Alcohol is strictly prohibited to be carried on our buses as our skifields are licensed areas.

NZSki has the right to refuse passage to anyone they believe is under the influence of alcohol or drugs.

Abusive language and/or behaviour is not tolerated on-board any bus or shuttle, or around our arrival and departure areas. This behaviour may result in refusal of service or the immediate removal from the bus or shuttle without refund or compensation.

Altering or attempting to fraudulently use a mypass card or ticket will incur serious consequences including prosecution.

NZSki reserves the right to seek compensation for any wilful damage to any NZSki vehicle or property caused by any person.

Interfering with any of the driver’s controls will result in the immediate removal from the bus and may incur serious consequences including prosecution.

WiFi Terms of Service and Acceptable Use Policy

Wi-Fi Acceptable Use Policy

Access to the Service

The Service is a free service provided by NZSki Limited for the use of its guests and staff. Your access to the Service is completely at the discretion of NZSki Limited, and your access to the Service may be blocked, suspended, or terminated at any time for any reason including, but not limited to; violation of this Agreement, actions that may lead to liability for NZSki Limited, or its affiliates, or its owners, disruption of access to other users or networks, and violation of applicable laws or regulations.

NZSki Limited may revise this Agreement at any time. You must accept this Agreement each time you use the Service, and it is your responsibility to review it for any changes each time.

Acceptable Use of the Service

NZSki Limited supports the free flow of information and ideas over the Internet. Your access to the Service is conditioned on the legal and appropriate use of the Service. Your use of the Service and any activities conducted online through the Service shall not violate any applicable law or regulation or the rights of NZSki Limited, or any third party.

The use of the Service for the following activities is prohibited:

Spamming and Invasion of Privacy

Sending unsolicited bulk or commercial messages over the Internet using the Service or using the Service for activities that invade another's privacy

Intellectual Property Right Violations

Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including patents, copyrights, trademarks, service marks, trade secrets, or any other proprietary right of any third party

Obscene or Indecent Speech or Materials

Using NZSki Limited’ to advertise, solicit, transmit, store, post, display, or otherwise make available obscene or indecent images or other materials. NZSki Limited will notify and fully cooperate with law enforcement if it becomes aware of any use of the Service in any connection with child pornography or the solicitation of sex with minors.

Defamatory or Abusive Language

Using the Service to transmit, post, upload, or otherwise making available defamatory, harassing, abusive, or threatening material or language that encourages bodily harm, destruction of property or harasses another.

Forging of Headers

Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Hacking

Accessing illegally or without authorization, computers, accounts, equipment or networks belonging to another party, or attempting to penetrate security measures of another system

This includes any activity that may be used as a precursor to an attempted system penetration, including, but not limited to, port scans, stealth scans, or other information gathering activity.

Distribution of Internet Viruses, Trojan Horses, or Other Destructive Activities

Distributing information regarding the creation of and sending Internet viruses, worms, Trojan Horses, pinging, flooding, mail-bombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the Node or any connected network, system, service, or equipment.

Facilitating a Violation of this Agreement of Use

Advertising, transmitting, or otherwise making available any software product, product, or service that is designed to violate this Agreement, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail-bombing, denial of service attacks, and piracy of software.

Other Illegal Activities

Using the Service in violation of applicable law and regulation, including, but not limited to, advertising, transmitting, or otherwise making available Ponzi schemes, pyramid schemes, fraudulently charging credit cards, pirating software, or making fraudulent offers to sell or buy products, items, or services.

Resale

The sale, transfer, or rental of the Service to customers, clients or other third parties, either directly or as part of a service or product created for resale.

Notice of Violations of the Agreement

NZSki Limited requests that anyone who believes that there is a violation of this Agreement contact our Service Desk team immediately on 0800 697 547.

Disclaimer

You acknowledge:

  1. that the Service may not be uninterrupted or error-free;
  2. that viruses or other harmful applications may be available through the Service;
  3. that NZSki Limited does not guarantee the security of the Service and that unauthorized third parties may access your computer or files or otherwise monitor your connection;
  4. that NZSki Limited’ ability to provide the Service without charge is based on the limited warranty, disclaimer, and limitation of liability specified in this Section.

The service and any products or services provided on or in connection with the service are provided on an "as-is", "as available" basis without warranties of any kind. All warranties, conditions, representations, indemnities and guarantees with respect to the content or service and the operation, capacity, speed, functionality, qualifications, or capabilities of the services, goods or personnel resources provided hereunder, whether express or implied, arising by law, custom, prior oral or written statements by NZSki Limited, or otherwise (including, but not limited to any warranty of satisfactory quality, merchantability, fitness for particular purpose, title and non-infringement) are hereby overridden, excluded and disclaimed.

No Consequential Damages

Under no circumstances will NZSki Limited, their suppliers or licensors, or their respective officers, directors, employees, agents, and affiliates be liable for consequential, indirect, special, punitive or incidental damages or lost profits, whether foreseeable or unforeseeable, based on claims of customer, its appointees or its or their customers (including, but not limited to, unauthorized access, damage, or theft of your system or data, claims for loss of goodwill, claims for loss of data, use of or reliance on the service, stoppage of other work or impairment of other assets, or damage caused to equipment or programs from any virus or other harmful application), arising out of breach or failure of express or implied warranty, breach of contract, misrepresentation, negligence, strict liability in tort or otherwise.

In no event will the aggregate liability that NZSki Limited or its owners may incur in any action or proceeding exceed $100. The limitations, exclusions, and disclaimers set forth in this section will not apply only if and to the extent that the law or a court of competent jurisdiction requires liability under applicable law beyond and despite these limitations, exclusions, and disclaimers.

Indemnity

You agree to indemnify and hold harmless NZSki Limited, and its and their suppliers and licensors, officers, directors, employees, agents and affiliates from any claim, liability, loss, damage, cost, or expense (including without limitation reasonable attorney's fees) arising out of or related to your use of the Service, any materials downloaded or uploaded through the Service, any actions taken by you in connection with your use of the Service, any violation of any third party's rights or an violation of law or regulation, or any breach of this agreement. This Section will not be construed to limit or exclude any other claims or remedies that NZSki Limited may assert under this Agreement or by law.

Arbitration

You agree to submit any and all controversies or claims arising out of or relating to this Agreement or the existence, validity, breach or termination thereof, whether during or after its term, to an arbitrator. The arbitrator may, at either party's request, grant injunctive relief. The arbitral award will be the exclusive remedy of the parties for all claims, counterclaims, issues or accountings presented or plead to the arbitrator. Judgment upon the arbitral award may be entered in any court that has jurisdiction thereof. Any additional costs, fees or expenses incurred in enforcing the arbitral award will be charged against the party that resists its enforcement. Nothing in this Section will prevent the parties from seeking interim injunctive relief against one another.

Interpretation

This Agreement shall not be construed as creating a partnership, joint venture, agency relationship or granting a franchise between the parties. Except as otherwise provided above, any waiver, amendment or other modification of this Agreement will not be effective unless in writing and signed by the party against whom enforcement is sought. If any provision of this Agreement is held to be unenforceable, in whole or in part, such holding will not affect the validity of the other provisions of this Agreement.

NZSki Limited’ performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement shall waive or impede NZSki Limited’ right to comply with law enforcement requests or requirements relating to your use of this Service or information provided to or gathered by NZSki Limited with respect to such use. This Agreement constitutes the complete and entire statement of all terms, conditions, and representations of the agreement between you and NZSki Limited with respect to its subject matter and supersedes all prior writings or understanding.